Risk & Fraud management

One day we were asked by an important operator in the supply of energy to investigate the account of its Dealer because it was suspected that it was also selling the competitors services.

The first phase of the investigation did not show any anomalies and the company was selling only the services provided by our client.

However, after completing further investigations, we discovered that the owner of the company had established for his relatives another company that, using the same structure (call center) and the same customers list was selling services from another operator.